Ngc Entries

With an Eye on the Future, NGC Celebrates 35 Years of Innovation

NGC reaches a major milestone this year, as we celebrate our 35th anniversary as a company. Like all milestones, this one was cause for celebration and reflection – and as we reflect on NGC’s first 35 years, one word keeps coming to mind: Innovation.

When Alan Brooks founded NGC in 1982 in a corner of his apparel distribution center in Miami, he saw a need to create software that addressed the unique needs of the apparel industry. A former IBM executive and owner of a mid-sized apparel manufacturer and importer, Alan moved quickly to guide NGC in developing a number of breakthrough products, including PC-based software for Shop Floor Control, ERP and Global Sourcing. NGC offered something new and distinctive – combining a deep understanding of both technology and the apparel industry – and we’ve been focused on innovation ever since.

Some of the keys to NGC’s long track record in industry innovation include:

  • Deep industry experience: All of NGC’s executives, consultants and other professional services personnel had deep experience in the apparel industry before joining NGC. They’ve lived and breathed the apparel industry, which gives them an insider’s perspective on best practices.
  • World-class processes: In recent years, NGC has completely redesigned all of our internal processes for support, development and implementation, creating a world-class Professional Services organization. We’re focused on continuous improvement, and we continue to evolve in a very positive way.
  • Entrepreneurial drive: A lot has happened in NGC’s 35-year history. Yet as we’ve moved from a start-up to being part of a publicly traded company, we’ve never lost the spirit of entrepreneurship and innovation.
  • Our customers: NGC’s customers have embraced innovation and best practices. Working together, we’ve continuously adapted NGC’s solutions to solve new problems.

Today our industry is changing faster than ever, and, together with our customers, we’re innovating quickly to meet new challenges such as demand-driven supply chain, optimized lead times, omnichannel distribution, and a personalized customer experience.

It’s no accident that NGC is introducing our new Andromeda Cloud platform as we celebrate 35 years of innovation. It’s the solution to the greatest challenges our industry faces, and it will enable the “Connected Enterprise,” where users worldwide share information in order to quickly react to the latest business trends.

NGC’s best days are ahead of us. As we celebrate our first 35 years, we’re looking forward to the next 35, with a clear focus on continuous innovation and world-class software and services.

NGC’s New Mobile Quality Solution Helps Improve Product Quality and Reduce Chargebacks

Where’s the best place to correct quality issues in apparel? On the factory floor, of course. But all too often, companies don’t discover critical quality problems until products have arrived at the distribution centers or stores. 

That’s why NGC recently announced our Advanced Quality Module. The new tablet-based software and application allows quality control managers to easily conduct quality audits and detect problems before the goods leave the factory floor. As a result, retailers and brands can identify problems sooner, fix them at the factory before products ship, and reduce the risk of cancellations or chargebacks by improving product quality.

Our Advanced Quality Module replaces the time-consuming, manual quality control processes still in use by many brands. It easily integrates with existing PLM and apparel supply chain management solutions from NGC and other vendors, and it features multilingual online and offline functionality for global collaboration. The Advanced Quality Module can be used with the NGC Interactive Quality Tablet, a fast, easy-to-use, mobile solution for quality auditing.

This complete solution allows auditors to conduct multiple audit types per purchase order, take photos of defects, and conduct master inspections. NGC’s Advanced Quality Module can provide comprehensive analytics by factory, vendor, country and style, assuring the most complete set of quality data, which can be analyzed in order to assist with sourcing decisions and identify where factories can make improvements. Corrective action plans bring the quality assurance process full circle.

For more information on our Advanced Quality Module, click here.

Panorama 2017: Book your hotel today and save!

The holiday season is upon us, which means NGC’s Panorama User Conference is getting closer than ever. Keep in mind that our early bird rates for Panorama are only available through Mar. 15. Please register soon for substantial savings.

While you’re making your plans to attend Panorama 2017, we wanted to be sure to remind you to register for your hotel before the deadline of April 17 to receive the room block rate. The beautiful, oceanfront Ritz-Carlton, Fort Lauderdale will be hosting us again for Panorama 2017. When you book with the group code before April 17, you’ll save over 50% on your stay! You can book your hotel rooms here.

This promises to be the most informative and engaging Panorama yet. Our keynote speaker, Edward Hertzman, CEO and founder of Hertzman Media Group, will kick off the conference on Wednesday. Edward is a world-class expert in apparel manufacturing and global sourcing, and we’re delighted that he will be with us during Panorama. We’re busy developing the full agenda, including a client appreciation dinner cruise on Wednesday evening. Find the latest details, including session topics and speaker line-up, here.

We look forward to seeing you in Fort Lauderdale in May!

What Does It Take to Be a Leader in Customer Satisfaction?

RIS News has named NGC a leader in 34 categories in the 2015 RIS LeaderBoard, which is widely recognized as the retail industry's most objective ranking of 78 retail technology software vendors. We made the Top 5 list in 32 categories, more than any other vendor. Moreover, we were in 97th percentile of vendors in every category related to Customer Satisfaction, placing NGC in an elite class of software companies for the retail industry.

What exactly is the RIS LeaderBoard? It’s a highly rigorous evaluation of software vendors from the people who know them best – actual retail customers – and it’s conducted each year by one of the retail industry’s most trusted publications. The LeaderBoard ranks technology vendors based on customer satisfaction across a wide range of criteria, serving as an objective guide to help retailers find the vendors and solutions they need. The 2015 rankings were compiled from 747 evaluations from 332 retailers – “cutting through the noise of marketing messages, buzz and hype,” according to RIS, in order to provide real-world information on software vendors.

Some of NGC’s other highlights include:

  • In addition to Customer Satisfaction, NGC was named a leader in a number of additional categories, including Overall Performance, Technology Innovation, Quality of Service, Return on Investment, Ease of Installation and Integration, Ease of Administration, and Recommendation.
  • Retailers voted NGC #1 in Quality of Support, a testament to NGC’s focus on continuous improvement in customer service and support.
  • Tier One retailers named NGC #1 in Total Cost of Operations, reflecting the value and overall cost-effectiveness of NGC solutions.

By any measure, this is an outstanding performance, and one we’re proud to share with you.

However, these ratings are no accident, as we’ve worked relentlessly to put new processes in place to continually improve our product and service offerings. Here are a few of the key reasons that we think are behind NGC’s scores in this year’s RIS Software LeaderBoard:

  • NGC’s Panorama user conference, along with our Customer Advisory Board, give us a strong platform for customer communication, input and relationships.
  • On the Consulting Services side, our improved processes have given NGC a greater consistency in providing the level of service and support that our customers need.
  • The improvements that NGC is continually making to our products have added greatly to our value proposition. 

The entire NGC team has bought into this, too. Everyone at NGC is committed to continuous improvement in all areas, and these are goals we take very seriously.

It’s a great footnote to 2015 as the year draws to a close – and we’re setting our sights even higher for 2016.

“We Wear Global Growth:” Time for the AAFA 2015 Executive Summit


It’s almost time for one of NGC’s favorite events of the year. In just under a week, the American Apparel and Footwear Association (AAFA) kicks off its Annual Executive Summit, and for NGC, it’s always a “can’t miss” event.

Our own Mark Burstein and Fred Isenberg are attending this year’s Summit, held March 18-19 at the Ritz-Carlton in Washington, D.C. For NGC, it’s always an incredible combination of thought leadership and frank discussion from the best and brightest leaders in the fashion and retail industries, as well as high-ranking government officials, trade representatives and financial and industry analysts.

The Annual Executive Summit is an unparalleled educational event, and this year’s theme, “We Wear Global Growth,” speaks to many of the key issues facing our industry. It’s the perfect opportunity to check your business strategy and make sure you are aware of all the latest trends that will impact your company. And it’s also hands-down one of the very best networking opportunities of the year.

As the AAFA says, “The Annual Executive Summit is unlike any other forum for serious and competitive industry leaders. At the crossroads of public policy and fashion, the Summit brings together mavericks from our industry and leaders from Washington to discuss the real issues that impact your bottom line.”

We agree completely. And that’s why NGC’s top executive leadership will be there. We hope to see you there, too!

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