December 2015 Entries

Why Do Companies Invest in Fashion PLM Software?

California Apparel News recently invited NGC’s Mark Burstein, president of sales, marketing and R&D, to participate in an editorial roundtable discussion on fashion PLM and the global supply chain. NGC was honored to participate, along with other industry thought leaders.

Alison Nieder, editor-in-chief of California Apparel News, asked Mark to answer three questions about PLM:

  • When companies come to you looking for a PLM solution, what are they looking for?
  • Are companies’ PLM needs different depending on their size and their market?
  • Do those needs change over time?

We’d like to share Mark’s answers with you below. We hope you enjoy them, and please click here for a link to the full article.

When companies are thinking about a PLM solution, what they really seek is visibility of the product lifecycle from concept through delivery. They are also looking for faster speed to market, more efficient design processes and tighter collaboration with their supply-chain partners. Often, the decision to invest in PLM is a result of a company’s success and rapid growth; companies can’t keep pace with the growing number of lines, their SKUs are proliferating, and they need to establish more consistency in product fit and quality. These are all signs that a company is ready for PLM.

Companies look for a PLM solution that is designed for the fashion industry. They want a product that is especially designed for their industry and software companies that have in-depth understanding and experience in fashion and apparel. The beauty of a modular approach to PLM is that companies can get the functionality they need now and expand later.

Typically, the core functionalities are implemented in the first phase, followed by supporting functionalities in later phases. Core functionality includes product specifications and approval tracking, costing, sample management, PO delivery and WIP (work in process) tracking, logistics, and calendar management. These are the basic building blocks for the concept-to-delivery model.

Later phases of a PLM implementation often include line planning, vendor onboarding and compliance, product and material testing, and production quality management. Once the system has been live for a period of time, it’s time to add business intelligence (BI) tools to start tracking metrics and setting goals for continued improvement.

Panorama 2016 – Register Now for NGC’s Regional Conferences

We are hitting the road next year and bringing our popular Panorama user conference to you.

Mark your calendar and make plans to join us in May 2016 when we host our Panorama Regional Meetings: May 10-11 in New York and May 17-18 in Los Angeles.

Our free, two-day Panorama Regional Meetings will include valuable, in-depth educational sessions, including:

  • The latest developments in NGC’s PLM, SCM and ERP, focused on our much-anticipated new release.
  • Opportunities to network and learn from your peers.
  • Access to NGC’s executives, as well as product/professional services teams.
  • The chance to learn, be inspired and take fresh ideas back to your organization.

For more information, click here, and contact us if you have any questions. The event is free; however, space is limited, so please register soon. We look forward to seeing you at our Panorama 2016 Regional Conferences!

NGC Panorama 2016 – New York
May 10-11

Harvard Club of New York City
Click here to register

NGC Panorama 2016 – Los Angeles
May 17-19
City Club of Los Angeles
Click here to register

What Does It Take to Be a Leader in Customer Satisfaction?

RIS News has named NGC a leader in 34 categories in the 2015 RIS LeaderBoard, which is widely recognized as the retail industry's most objective ranking of 78 retail technology software vendors. We made the Top 5 list in 32 categories, more than any other vendor. Moreover, we were in 97th percentile of vendors in every category related to Customer Satisfaction, placing NGC in an elite class of software companies for the retail industry.

What exactly is the RIS LeaderBoard? It’s a highly rigorous evaluation of software vendors from the people who know them best – actual retail customers – and it’s conducted each year by one of the retail industry’s most trusted publications. The LeaderBoard ranks technology vendors based on customer satisfaction across a wide range of criteria, serving as an objective guide to help retailers find the vendors and solutions they need. The 2015 rankings were compiled from 747 evaluations from 332 retailers – “cutting through the noise of marketing messages, buzz and hype,” according to RIS, in order to provide real-world information on software vendors.

Some of NGC’s other highlights include:

  • In addition to Customer Satisfaction, NGC was named a leader in a number of additional categories, including Overall Performance, Technology Innovation, Quality of Service, Return on Investment, Ease of Installation and Integration, Ease of Administration, and Recommendation.
  • Retailers voted NGC #1 in Quality of Support, a testament to NGC’s focus on continuous improvement in customer service and support.
  • Tier One retailers named NGC #1 in Total Cost of Operations, reflecting the value and overall cost-effectiveness of NGC solutions.

By any measure, this is an outstanding performance, and one we’re proud to share with you.

However, these ratings are no accident, as we’ve worked relentlessly to put new processes in place to continually improve our product and service offerings. Here are a few of the key reasons that we think are behind NGC’s scores in this year’s RIS Software LeaderBoard:

  • NGC’s Panorama user conference, along with our Customer Advisory Board, give us a strong platform for customer communication, input and relationships.
  • On the Consulting Services side, our improved processes have given NGC a greater consistency in providing the level of service and support that our customers need.
  • The improvements that NGC is continually making to our products have added greatly to our value proposition. 

The entire NGC team has bought into this, too. Everyone at NGC is committed to continuous improvement in all areas, and these are goals we take very seriously.

It’s a great footnote to 2015 as the year draws to a close – and we’re setting our sights even higher for 2016.

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