Customer Success Stories Entries



Apparel Features Sport Obermeyer’s Partnership with NGC

As we are all too well aware, the apparel industry is rapidly evolving, with many companies being threatened or left behind if they don’t adapt. Recently Apparel Magazine featured Sport Obermeyer’s quick adaptation to the changing times and how the company has maintained its leadership in specialty ski apparel in the midst of strong competition from eCommerce giants and big box retailers.

To modernize its business operations, Sport Obermeyer implemented NGC’s Global Enterprise Suite (GES) that includes fashion PLM, SCM and ERP. NGC’s solutions have enabled Sport Obermeyer to accelerate design and production and actively track the location of products, in transit and at the factory. By implementing our GES platform, Sport Obermeyer has streamlined design and development processes, increased collaboration across the entire business, and improved profitability.

Greg Bannister, COO of Sport Obermeyer, discussed how they’re using the software to communicate with their factories overseas.

"We're actually writing POs, and they're acknowledging them through our system,” he said. “We can track them from when they get fabric to when they start to cut and sew. We have a better idea of what's going on with factories overseas."

Read more about Sport Obermeyer’s NGC implementation and how they’re continuing to look toward the future in the full article, here.



Carter’s Named One of 2016’s “Supply Chains to Admire” by Supply Chain Insights

For the third year, an independent supply chain research and advisory firm, Supply Chain Insights, named the “Supply Chains to Admire” and we’re proud to announce that NGC customer Carter’s was named a winner in the retail category. VF Corporation was also named a finalist in the same category.

NGC and Carter’s have worked together for over a decade, and Carter’s relies on NGC’s Supply Chain Management software for a wide range of supply chain and logistics management capabilities. For example, Carter’s recently turned to NGC to provide new solutions for vendor management, including Vendor Payment Automation, as detailed in this case study.

The winners were selected based on an analysis of financial balance sheets and income statements from 2009-2015. Winners met the criteria of improvement, value and performance when compared to industry peers. The winners represent only 5% of the total companies analyzed in the research. Carter’s was named the winner among the apparel finalists featured in the retail group.

A number of the winners will share insights on driving supply chain excellence at the 2016 Supply Chain Insights Global Summit, Sept. 7-9, in Scottsdale, Ariz.

For more information on the “2016 Supply Chains to Admire,” check out the complete report, here



NGC Customer DXL Named Apparel “Top Innovator”

Every year Apparel Magazine ranks the “Top Innovators” in the industry, and NGC Software is honored to announce that DXL was selected this year. This year Apparel Magazine narrowed the playing field even further. The companies selected for this year’s honors represent the “best of the best” in apparel and fashion, and they are all are using technology in innovative ways to improve customer satisfaction and allow business operations to run more smoothly. We’re pleased that DXL Group was included in such elite company.

Here’s what Apparel had to say about DXL’s work with NGC:

One of DXL’s systems includes NGC’s PLM and Supply Chain Management (SCM). DXL rolled this out in 2013 to all cross-functional departments to break down silos, streamline line planning, and increase collaboration with new and existing suppliers. Doing so significantly reduced time spent in internal meetings to review product development and production workflow on spreadsheets. “Everyone has visibility to their WIP tracking, calendar, development process, approvals and other information on their own devices through the web portal,” said Angela Chan, senior vice president and chief sourcing officer for DXL.

DXL now communicates design and technical specs for approvals, color matches and revisions over the web. It also handles open bidding through the web, allowing the company to diversify its supplier base and replenishment strategies, producing identical garments in multiple countries, all to the same high quality.

With the ability to capture workflow information from the season start until goods are delivered to its [direct channel], the company also can better measure vendor performance. This centralizes reporting and improves accuracy. “Our on-time delivery, quality and compliance reached over 98 percent in 2015 versus 85 percent to 90 percent before we implemented PLM,” said Chan.

Additionally, knowing the exact status of design and production at all times gives DXL the ability to respond to the latest trends, push decision-making further downstream and quickly react to unforeseen events, she said.

— Jordan K. Speer

 

Download the full list of “Top Innovators,” here.



PLM 3.0: What the Experts Say

NGC is proud to sponsor the latest Apparel Thought Leadership Report, PLM 3.0: Maximizing Your PLM Investment, available for download here. It provides fascinating insight into how PLM has evolved into a technology platform that touches every part of the enterprise.

The report traces PLM’s evolution from a simple PDM (Product Data Management) solution into PLM 3.0, “a platform with extended reach across multiple software applications, from concept to consumer.” As the report notes, PLM 3.0 “is a direct response to changing business paradigms. To truly innovate and stay a step ahead, companies are shaking up the traditional ways of doing business.”

“PLM 3.0 is designed to complement and support both tried and-true and new-and-different strategies. By its very nature, it does not require software replacement. Rather, with PLM 3.0, the focus is on connecting the data and systems in the organization to drive better decision-making. PLM 3.0 serves as an enterprise hub for the entire product lifecycle…”

The vision outlined in this report matches perfectly with NGC’s view of PLM. We were especially pleased to see insights from leading apparel brands and consultants, and we’d like to share a few of their comments from the report:

“Today everyone thinks of PLM as a product development system, but with PLM 3.0, it becomes a strategic enterprise platform that touches every part of the organization. PLM 3.0 extends the capabilities of PLM in new and exciting directions.” – Tom Stevenson, Vice President of IT, True Religion Brand Jeans

“Whether the manufacturer is a fully branded design house or private label manufacturer for retail, the responsibility for the product being delivered is now fully upon the manufacturer. They need to know the market and produce high-quality products faster, better and at a lower cost than ever before. This can only be accomplished with very tight, rigid controls. PLM 3.0 provides this level of tracking through integrated collaboration with the retailers.” – David Ryan, Managing Partner, Concepts in Technology Inc.

“The benefits (of PLM 3.0) are tremendous. We broke down silos with each internal department and were able to re-assess our working processes. This gave us an ability to streamline how we work.” – Angela Chan, Senior Vice President and Chief Sourcing Officer, DXL Group.

“Fashion trends today change faster than ever, making shorter lead times essential. Companies have to find ways to compress the entire lifecycle from concept through delivery, in order to get their merchandise on the shelf faster.” – Stevenson



What Does It Take to Be a Leader in Customer Satisfaction?

RIS News has named NGC a leader in 34 categories in the 2015 RIS LeaderBoard, which is widely recognized as the retail industry's most objective ranking of 78 retail technology software vendors. We made the Top 5 list in 32 categories, more than any other vendor. Moreover, we were in 97th percentile of vendors in every category related to Customer Satisfaction, placing NGC in an elite class of software companies for the retail industry.

What exactly is the RIS LeaderBoard? It’s a highly rigorous evaluation of software vendors from the people who know them best – actual retail customers – and it’s conducted each year by one of the retail industry’s most trusted publications. The LeaderBoard ranks technology vendors based on customer satisfaction across a wide range of criteria, serving as an objective guide to help retailers find the vendors and solutions they need. The 2015 rankings were compiled from 747 evaluations from 332 retailers – “cutting through the noise of marketing messages, buzz and hype,” according to RIS, in order to provide real-world information on software vendors.

Some of NGC’s other highlights include:

  • In addition to Customer Satisfaction, NGC was named a leader in a number of additional categories, including Overall Performance, Technology Innovation, Quality of Service, Return on Investment, Ease of Installation and Integration, Ease of Administration, and Recommendation.
  • Retailers voted NGC #1 in Quality of Support, a testament to NGC’s focus on continuous improvement in customer service and support.
  • Tier One retailers named NGC #1 in Total Cost of Operations, reflecting the value and overall cost-effectiveness of NGC solutions.

By any measure, this is an outstanding performance, and one we’re proud to share with you.

However, these ratings are no accident, as we’ve worked relentlessly to put new processes in place to continually improve our product and service offerings. Here are a few of the key reasons that we think are behind NGC’s scores in this year’s RIS Software LeaderBoard:

  • NGC’s Panorama user conference, along with our Customer Advisory Board, give us a strong platform for customer communication, input and relationships.
  • On the Consulting Services side, our improved processes have given NGC a greater consistency in providing the level of service and support that our customers need.
  • The improvements that NGC is continually making to our products have added greatly to our value proposition. 

The entire NGC team has bought into this, too. Everyone at NGC is committed to continuous improvement in all areas, and these are goals we take very seriously.

It’s a great footnote to 2015 as the year draws to a close – and we’re setting our sights even higher for 2016.


 
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